MTC Training and Support Program
We believe a great successful implementation of the SAP System is not the end of our partnership. Our training and support program will start to maximize the value of SAP Business One and secure your investment.
We know the best way to apply the application to your business process to operate more efficiently and profitably. Research shows that organizations experience higher ROI on their business system investment when end users have been properly trained. As a fully accredited SAP Partner, we are well placed to train your team with accurate knowledge on using SAP Business One and how it can benefit your business, from new to advanced users.
The global marketplace has redefined working hours, methods and technologies, and global support is often needed around the clock. That’s why our expert support team can offer you:
- 24 hour global support
- Telephone and online help
- A support portal to log, track and follow up the tickets you submitted
- Remote diagnostics
- On-site or off-site troubleshooting
We also provide three different service levels, to help customers solve SAP system application process in a timely manner, reducing IT systems management risk, enabling customers to focus more on its core business.
SAP has its SAP knowledge center of e-learning materials to assist with SAP Business One training and development. These materials include presentations, demos, and simulations covering various topics like accounting, logistics, analytics, implementation and support, integration, development and localized pages. Besides that, whether you are a new SAP Business One user or an advance user, we have developed our own Knowledge Base, which is the right place you can find self-learning materials to help you save time and improve your working efficiency.
MTC Support portal is where you can find solutions to any issues you are facing. It allows you to open tickets log, track and follow up the tickets you submitted.