As of SAP Business One version 9.2 PL06, the new Live Collaborationfeature allows users to chat through SAP Business One itself and share data in real time.
To take advantage of this feature, please install Job Service on the same machine as your System Landscape Directory. You can then enable Live Collaboration by navigating to "Administration"->"System Initialization"->"General Settings", clicking on the Services tab and select the Enable Live Collaboration check-box.
There are two ways to open Live Collaboration once it’s enabled:
1) In the SAP Business One tool-bar, simply click on the Live Collaboration icon.
2) In the SAP Business One menu bar, choose "Tools"->"Live Collaboration".
Last thing to note, Live Collaboration is not supported in Browser Access or SAP Business One Cloud.
Try it out! You can also watch a video of Live Collaboration in action.
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Source:https://www.linkedin.com/pulse/support-spotlight-chat-share-data-sap-business-one-paul-shannon/